Welcome to the KT MOTOR HUB LTD FAQ page. We have compiled answers to common questions customers may have when purchasing pre-owned electric two-wheelers to help you understand product details, the purchasing process, and related services.
I. Product and Vehicle Information
What products does KT MOTOR HUB LTD sell?
KT MOTOR HUB LTD specializes in the sale of pre-owned electric two-wheeled vehicles, primarily including:
Pre-owned electric bicycles; Pre-owned electric scooters; Pre-owned electric motorcycles.
Please refer to the specific product pages on our website for details regarding available models, specifications, and optional configurations.
Are all vehicles pre-owned?
Our business focuses primarily on pre-owned electric two-wheelers. Each vehicle has a unique history of use, level of wear and tear, and maintenance record. Please review the specific product page before purchasing to confirm the vehicle’s actual condition and relevant details.
How can I find out the specific condition of a vehicle?
Relevant information is displayed individually for each vehicle based on its actual condition, such as its physical appearance, mileage (where applicable), battery specifications, and key features.
If you require further information regarding a vehicle’s usage history or any disclosed defects, please contact our customer service team via email.
Do the product images match the actual vehicle?
Product images are intended to showcase the vehicle’s appearance and key features. As pre-owned vehicles may show signs of use, there may be slight visual differences between the images and the actual vehicle.
Please make your assessment based on a combination of the product description, vehicle condition details, and images. If any important details remain unclear, we recommend contacting us for confirmation before making a purchase.
What is the battery range of the pre-owned electric bicycles?
Battery range is influenced by factors such as the battery’s age, number of charge cycles, ambient temperature, load, road conditions, and riding style.
Please refer to the specific product page for battery specifications and disclosed performance data. Actual range may differ from the figures provided by the manufacturer for brand-new vehicles.
Are the battery and charger included with the purchase?
Please refer to the product list and description on the specific product page to confirm whether the battery, charger, and other accessories are included. If the product page does not explicitly state the details, please contact us to confirm before placing an order to avoid any issues regarding accessory configurations that may not meet your expectations.
Is a warranty provided for used vehicles?
Specific warranty arrangements may vary depending on the vehicle and the terms of sale. Please refer to the warranty terms clearly listed on the product page or in the relevant sales documentation.
Regardless of whether an additional commercial warranty is provided, your statutory rights as a UK consumer remain unaffected.
II. Purchasing and Placing Orders
8. How do I purchase an item?
You can complete your purchase by following these steps:
Browse the website and select the vehicle you are interested in. Review the product description, vehicle condition, and relevant technical specifications. Add the selected item to your shopping cart. Enter the required billing and delivery information. Verify the total order amount and delivery details. Select an available payment method and submit your order.
Order processing is subject to payment confirmation, product availability, and necessary order verification.
What should I consider before placing an order?
We recommend that you verify the following details before purchasing:
The actual condition of the vehicle and any disclosed defects; Battery specifications and relevant performance data; Accessories included with the vehicle; Delivery costs and estimated delivery time; The vehicle’s legal classification for use in the UK; Applicable return policies and statutory consumer rights.
Are the vehicles on the website always in stock?
Used vehicles typically have individual listings; stock and availability may change based on sales.
If a vehicle has already been sold or is unavailable, we will handle the situation in accordance with the specific order details and applicable laws, and contact the customer if necessary.
Can I inquire about vehicle details before purchasing?
Yes. If you have questions regarding the vehicle model, battery specifications, mileage, cosmetic condition, or other product details, you can contact us via:
To help us provide accurate information, please include the product name or a link to the product page whenever possible.
III. Payment and Orders
12.What payment methods are accepted on the website?
The payment methods actually accepted by the website are those displayed on the checkout page. Please verify the available payment options and the total amount due before making a payment.
13.Are the products sold via one-time payment or subscription?
KT MOTOR HUB LTD sells physical products via one-time purchase; these are not automatic-renewal subscription services.
Completing a purchase does not automatically trigger recurring charges unless you proactively submit a new order or explicitly authorize another transaction.
Will I receive a confirmation after successful payment?
Once payment is successful and necessary verifications are complete, we typically send an order confirmation using the contact details provided when the order was placed.
If you do not receive a confirmation email, please check your spam/junk folder and verify the email address entered during checkout. If you still have questions, please contact us.
Can I modify or cancel my order?
If you wish to modify or cancel your order, please contact us as soon as possible and provide your order number.
The ability to modify an order directly depends on the order’s processing status and the specific circumstances of the product. For online purchases, consumers may also have cancellation rights under UK law. Handling of such requests will comply with applicable laws and the website’s return and refund policy.
IV. Shipping and Delivery
Does the website offer delivery within the UK?
Deliverable areas, shipping methods, and associated costs are subject to the information displayed in the website’s shipping policy and on the checkout page.
If you need to confirm whether a specific postcode falls within our delivery area, please contact us via email before placing an order.
How long will it take to receive the product?
Specific processing times and estimated delivery times are subject to the shipping policy published on the website and the order confirmation details.
If a used vehicle requires additional delivery preparation or logistics arrangements, the actual delivery time may vary. Please review the product details and shipping instructions before purchasing.
How can I track the delivery status?
If the order includes a tracking service, you can use the tracking information provided to check the delivery status.
If tracking information has not been updated for an extended period or if there are issues with the package, please contact us at info@ktmotorhub.shop with your order number so we can assist you.
19. What should I do if the vehicle arrives with shipping damage?
If you discover obvious shipping damage or discrepancies with the order description upon receipt, please contact us as soon as possible. Please provide your order number, a description of the issue, and clear photographs.
We will verify the issue based on the specific circumstances and handle the matter in accordance with applicable laws and relevant after-sales policies.
V. Returns and Refunds
Can used e-bikes or e-motorcycles be returned?
Eligibility for returns depends on the purchase method, the reason for the request, relevant policies, and applicable laws.
For items purchased remotely via the website, consumers may be entitled to a statutory cancellation period. Consumers may also have other statutory remedies for vehicles that are defective, do not match the product description, or fail to meet contractual requirements.
Please refer to the Return and Refund Policy published separately on the website for details on the application process.
What should I do if the vehicle has undisclosed defects?
Please contact us promptly via email or phone, providing your order number, a description of the defect, and relevant photos or videos.
We will assess the issue based on the vehicle’s condition, the information disclosed on the product page, and applicable laws, and inform you of the available next steps.
Who bears the cost of return shipping?
Return shipping costs are determined based on the reason for the return, the website’s return policy, and applicable laws.
If the item is defective or does not match the description, associated costs will be handled in accordance with applicable laws. For order cancellations made without a specific reason (where statutory cancellation rights apply), the responsibility for return costs may depend on whether the customer was informed of the relevant arrangements prior to purchase.
Please contact us before shipping the vehicle back to confirm the return address, shipping method, and safe packaging requirements.
How long does a refund take?
Refunds will be processed in accordance with applicable legal timeframes and relevant refund policies. The actual time it takes for funds to reach your account may depend on the processing speeds of payment service providers and banks.
Refunds are typically issued to the original payment method. Please provide your order number when submitting a refund request so we can verify the transaction details.
VI. Vehicle Safety and Legal Use
Can all e-scooters be used on public roads in the UK?
No. Road-use eligibility for e-scooters depends on the vehicle category and applicable UK laws. Privately owned e-scooters generally cannot be used on public roads, pavements, or cycle lanes in the UK, unless they fall under specific statutory exceptions, such as qualifying official rental pilot schemes.
Please verify the specific vehicle’s legal classification and permitted areas of use before purchasing.
Are all e-bikes classified as ordinary bicycles?
Not necessarily. E-bikes that meet UK Electrically Assisted Pedal Cycle (EAPC) regulations can generally be used under the same rules as ordinary bicycles.
If a vehicle does not meet applicable EAPC requirements, it may be classified as a motorcycle or moped and subject to corresponding requirements for approval, registration, taxation, insurance, and rider licensing.
Please verify the technical specifications and legal classification of the specific vehicle before purchasing.
What safety precautions should I take when using a second-hand e-bike?
We recommend inspecting the brakes, tires, lights, battery, charger, and other critical components before use.
Additionally, please follow the manufacturer’s instructions for charging and maintenance, use compatible chargers, and avoid modifying the battery or motor yourself. If you notice abnormal heating, deformation, unusual odors, or other irregularities with the battery, stop using it immediately and seek a professional inspection.
Can I replace or modify the battery or motor myself?
To ensure safety, we recommend that inspections, repairs, and replacements be performed by qualified or experienced professionals.
Unauthorized modifications or the use of incompatible batteries or chargers may cause equipment damage, create fire risks, or affect the vehicle’s legal eligibility for use. Any modifications must comply with applicable safety and road traffic regulations. VII. Customer Service and Contact Information
What information should I provide when contacting you?
If your inquiry relates to a specific product or order, we recommend providing the order number, product name, a description of the issue, and relevant photos so that we can understand the situation more quickly.
Please do not send full bank card numbers, passwords, or other unnecessary sensitive payment information via standard email.
What can I do if I am not satisfied with the product or service?
You may first contact us via email or phone to explain the specific issue and how you would like it resolved.
We will make every effort to verify the situation and seek a reasonable solution based on relevant order information, website policies, and applicable laws. Your statutory consumer rights are not limited by this FAQ.
Thank you for choosing KT MOTOR HUB LTD. We hope that through clear product information, a streamlined transaction process, and responsible customer service, we can help you better understand and purchase pre-owned electric two-wheeled vehicles.
