KT MOTOR HUB LTD respects and values the personal privacy of its customers. This Privacy Policy explains how we collect, use, store, protect, and process your personal information when you visit our website, browse products, purchase used electric bicycles, e-scooters,electric motorcycles, or contact us.
This policy applies to the website and related online shopping services operated by KT MOTOR HUB LTD and is formulated in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Company Information and Data Controller
KT MOTOR HUB LTD is the data controller for personal information related to this website and is responsible for determining the purposes and means of processing such personal information.
If you have any questions regarding this Privacy Policy, the way we process personal information, or your data protection rights, please contact us using the details above.
Personal Information We Collect
We may collect the following categories of information based on business needs when you visit our website, place an order, or contact us.
2.1 Identity and Contact Information
Includes your name, email address, contact phone number, billing address, delivery address, and any other contact information you voluntarily provide to us.
2.2 Order and Transaction Information
Includes the products purchased, order number, order amount, order date, order status, delivery requirements, return requests, and records of after-sales communication.
As we sell used electric two-wheeled vehicles, order information may also include the model, product ID, and relevant transaction records of the vehicle you purchased.
2.3 Payment-Related Information
When you make an online payment, the relevant payment service provider may process information necessary to complete the transaction, such as the payment amount, transaction ID, payment status, and necessary billing information. If payment is processed by a third-party payment service provider, we typically confirm the order status based on the transaction results provided by that provider. Sensitive payment data, such as full bank card details, is generally handled by the respective payment service provider in accordance with their applicable security standards, rather than being stored directly by us.
2.4 Device and Website Usage Information
When you visit the website, we may collect certain technical information, including IP addresses, browser types, device information, access times, pages viewed, records of website actions, and related diagnostic information.
Where applicable, this information is used for website operation, security maintenance, troubleshooting, and analysis of website usage.
2.5 Customer Communication Information
When you communicate with us via email, telephone, or website contact forms, we may retain the content you provide, any relevant attachments, and records of subsequent communications in order to handle inquiries, order issues, complaints, and after-sales requests.
How We Use Personal Information
KT MOTOR HUB LTD may use the collected information for the following purposes:
Processing orders: Confirming orders, verifying payment status, arranging delivery, and sending order notifications. Providing customer service: Answering inquiries regarding used e-bikes, e-scooters, and e-motorcycles. Handling after-sales requests: Processing returns, refunds, complaints, and other order-related issues. Maintaining website operations: Diagnosing technical issues, improving website performance, and ensuring system security. Preventing fraud: Checking for suspicious transactions, identifying unusual activity, and protecting the legitimate rights and interests of the company and its customers. Fulfilling legal obligations: Complying with applicable tax, accounting, consumer protection, and other statutory requirements. Improving service experience: Analyzing website usage (to the extent permitted by applicable law) and optimizing product displays and the shopping process. Sending marketing information: Sending product updates, promotional offers, and related information to customers, subject to obtaining appropriate consent or meeting other requirements under applicable law. You may opt out of marketing communications at any time.
We will not use personal information for purposes incompatible with the original collection purpose or lacking an appropriate legal basis.
4. Legal Basis for Processing Personal Information
Under the UK GDPR, we rely on appropriate legal bases for specific processing activities, including:
Performance of a contract: Necessary for processing orders, arranging delivery, completing transactions, and providing related after-sales services. Compliance with legal obligations: Necessary to meet applicable legal, tax, and accounting requirements. Legitimate interests: Necessary for ensuring website security, preventing fraud, maintaining business operations, and managing customer relationships, provided that such interests do not unduly infringe upon your rights and freedoms. Consent: Where consent is required—such as for certain non-essential cookies or specific marketing activities—we will obtain your valid consent before processing.
Where processing is based on consent, you may withdraw your consent at any time. Such withdrawal does not affect the lawfulness of processing activities carried out based on valid consent prior to the withdrawal.
Cookies and Similar Technologies
This website may use cookies and similar technologies to support basic website functions, remember your preferences, maintain the shopping process, analyze website usage, and improve the user experience.
5.1 Categories of Cookies
Necessary Cookies
Necessary cookies are essential for the proper functioning of the website, such as the shopping cart, checkout process, security verification, and basic site features. These cookies generally do not require consent to be enabled, though their use must still comply with applicable laws.
Analytics and Performance Cookies
Where applicable, these cookies help us understand website traffic, page usage frequency, and technical performance. Unless other processing methods are permitted by law, we will enable relevant non-essential cookies only after obtaining your consent.
Marketing Cookies
Subject to obtaining consent as required by applicable law, marketing cookies may be used to measure advertising effectiveness or provide more relevant promotional content.
5.2 Cookie Consent Management
When you first visit the website, we may inform you about our use of cookies via a cookie banner or preference settings tool.
For non-essential cookies requiring prior consent, we keep them disabled until you choose to accept them. You may adjust your preferences or withdraw your consent using the cookie settings tool provided on the website.
5.3 Third-Party Cookies
If the website utilizes third-party payment services (such as Stripe) or other services for analytics, security, and website functionality, the relevant service providers may use cookies or similar technologies as required for the provision of those services.
The processing of information by third parties is subject to their own privacy policies and applicable laws. We disclose relevant information based on the services actually used and obtain necessary consents where applicable.
Payment Services and Third-Party Service Providers
To complete transactions and maintain the normal operation of the website, we may share limited personal information with necessary third-party service providers.
6.1 Payment Processing
If this website uses Stripe to process payments, Stripe acts as a third-party payment service provider and processes the information required to complete payments in accordance with its terms of service, privacy policy, and applicable laws.
Payment service providers may process transaction details, billing information, and necessary security verification data to complete payments, detect anomalous transactions, and prevent fraud.
Stripe is an independent payment service provider and does not constitute a co-branded partner or affiliate of KT MOTOR HUB LTD. Please refer to the privacy policy published on Stripe’s official website for details regarding their handling of personal information.
6.2 Delivery and Logistics Services
To fulfill orders, we may provide the actual carrier or delivery service provider with necessary details, such as the recipient’s name, delivery address, contact number, and order delivery information.
Such information is provided only to the extent necessary for fulfilling deliveries, tracking packages, and addressing delivery-related issues.
6.3 Website Technology and Security Services
We may engage service providers for website hosting, technical maintenance, email services, security protection, and other necessary functions to support website operations, handle customer inquiries, and ensure system security.
6.4 Legal and Regulatory Disclosures
We may disclose relevant information as required by law, court orders, or competent regulatory authorities, or when necessary to prevent fraud, protect legitimate interests, and resolve legal disputes.
We do not sell customers’ personal information to third parties in exchange for monetary payment.
International Data Transfers
As some third-party service providers may process personal information in countries or regions outside the UK, your information may, in certain circumstances, be transferred to other jurisdictions. When personal information needs to be transferred from the UK to other countries or regions, we implement necessary safeguards in accordance with applicable laws, such as applicable adequacy decisions, the UK International Data Transfer Agreement (IDTA), the UK Addendum to the Standard Contractual Clauses, or other legally recognized transfer mechanisms.
Where required by law, we also consider the risks associated with such transfers and any appropriate supplementary safeguards.
Storage and Retention of Personal Information
We retain personal information only for the period reasonably necessary to fulfill the purposes for which it was collected, determining specific retention periods based on applicable laws, contractual obligations, dispute resolution needs, and business record-keeping requirements.
Different categories of information may be subject to different retention periods:
Order and transaction records: Retained for the period required by tax, accounting, and related laws. Customer service records: Retained for the period necessary to handle inquiries, after-sales matters, and reasonable dispute resolution. Website technical and security records: Retained based on needs related to security maintenance, troubleshooting, and risk management. Marketing information: Deleted or adjusted in accordance with applicable laws when you withdraw your consent, raise a valid objection, or when the information is no longer required.
When there is no longer a necessary reason to retain personal information, we will securely delete, anonymize, or otherwise lawfully dispose of it in accordance with applicable laws.
Personal Information Security
KT MOTOR HUB LTD implements technical and organizational measures commensurate with the scale of our business, the nature of the information, and the associated risks to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
Such measures may include access controls, system security maintenance, necessary data encryption, and the reasonable management of third-party services.
While we strive to protect personal information, no method of internet transmission or electronic storage can guarantee absolute security. In the event of a personal data breach requiring notification by law, we will fulfill our corresponding notification and reporting obligations in accordance with applicable laws.
Your Privacy Rights
Under applicable data protection laws, you may have the following rights:
Right of access: To request confirmation as to whether we are processing your personal information and, subject to legal requirements, to obtain a copy thereof. Right to rectification: To request the correction of inaccurate or incomplete personal information. Right to erasure: To request the deletion of personal information, subject to legal conditions. Right to restrict processing: To request the restriction of personal information processing in specific circumstances. Right to object: To object to processing based on legitimate interests or the use of personal information for direct marketing, where applicable. Right to data portability: To obtain relevant information or request its transfer in a structured, commonly used, and machine-readable format, where applicable under the law. Right to withdraw consent: To withdraw consent at any time for processing activities based on consent. Right to lodge a complaint: To lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe the processing of your personal information violates applicable data protection laws.
The rights mentioned above are not absolute in all situations; specific requests will be assessed based on applicable laws and relevant circumstances.
To exercise these rights, please email info@ktmotorhub.shop. To protect personal information, we may need to verify your identity within reasonable and lawful limits and will respond to requests within applicable statutory timeframes.
Children’s Privacy
The products and services on this website are primarily aimed at consumers with the capacity to make purchases and are not specifically designed for children.
We do not knowingly collect personal information that should not be provided by children. If you believe a child has submitted personal information to us without appropriate authorization, please contact us using the details provided in this policy so that we may assess the situation and take appropriate measures.
Links to Third-Party Websites
This website may contain links to third-party websites or services, such as payment service providers, logistics tracking pages, and other external resources.
When you visit these third-party websites, the processing of your personal information is governed by the respective website’s privacy policy and terms of use. KT MOTOR HUB LTD cannot control all data processing activities of independent third-party websites; we recommend that you read the relevant policies before providing any personal information.
Updates to the Privacy Policy
We may update this privacy policy in response to business changes, adjustments to website functionality, or updates to applicable laws.
The updated policy will be published on this website, with the revision date noted where appropriate. We will take appropriate measures regarding significant changes that require separate notification or consent under the law. We recommend that you check this page periodically for updates regarding how we handle personal information.
Contact Us
If you have any questions regarding this Privacy Policy, the way we collect and use personal information, or your data protection rights, please contact us via the following channels:
We will handle your inquiries and related requests in accordance with applicable data protection laws.
Thank you for trusting KT MOTOR HUB LTD. We are committed to handling personal information responsibly and remain dedicated to customer privacy and data security.
